Frequently Asked Questions
Orders
How do I buy a stone?
Add the stone to your bag and check out. You can pay by card, Apple Pay or Google Pay through Stripe. Every stone exists once, so the quantity is always one.
Where do you ship and what does it cost?
We ship worldwide with FedEx, and within the Czech Republic by Česká pošta. The shipping price is shown at checkout once you enter your address. Orders over €1,500 ship free.
Can I return a stone?
Yes. As a consumer in the EU you can withdraw from the purchase within 14 days of delivery without giving a reason. Write to info@nextlvlgems.com and we will arrange the return.
Gemstone Details
What information is listed for each stone?
Origin, carat weight, dimensions, cut, clarity and treatment, together with photographs and video of the actual stone. Nothing is retouched.
Are the stones treated?
Most of them are untreated. Where a stone has been heated or otherwise treated, it is stated on its page under Treatment.
Is each listing one specific stone?
Yes. You receive exactly the stone shown in the photographs and the video. Once it is sold, it is gone.
Products
Can I see more photos or video of a stone?
Yes. Write to info@nextlvlgems.com with the stone’s name and Pavel will send additional photos or a video.
Dimensions in millimetres are listed on every page, so you can check the size for a specific setting.
How should I care for a loose stone?
Keep it in its pouch, separately from other stones, and clean it with lukewarm water and a soft cloth. Ask us before using an ultrasonic cleaner.
Can you cut a stone for me?
Yes. Write to Pavel at info@nextlvlgems.com with the material, the shape and the size you have in mind.
Frequently Asked Questions
Orders
How do I buy a stone?
Add the stone to your bag and check out. You can pay by card, Apple Pay or Google Pay through Stripe. Every stone exists once, so the quantity is always one.
Where do you ship and what does it cost?
We ship worldwide with FedEx, and within the Czech Republic by Česká pošta. The shipping price is shown at checkout once you enter your address. Orders over €1,500 ship free.
Can I return a stone?
Yes. As a consumer in the EU you can withdraw from the purchase within 14 days of delivery without giving a reason. Write to info@nextlvlgems.com and we will arrange the return.
Gemstone Details
What information is listed for each stone?
Origin, carat weight, dimensions, cut, clarity and treatment, together with photographs and video of the actual stone. Nothing is retouched.
Are the stones treated?
Most of them are untreated. Where a stone has been heated or otherwise treated, it is stated on its page under Treatment.
Is each listing one specific stone?
Yes. You receive exactly the stone shown in the photographs and the video. Once it is sold, it is gone.
The treatment information belongs to the individual gemstone. Some stones are listed as untreated, while others have a disclosed treatment. Read the actual product entry and ask us about any point you would like explained before purchasing.
Products
Can I see more photos or video of a stone?
Yes. Write to info@nextlvlgems.com with the stone’s name and Pavel will send additional photos or a video.
Dimensions in millimetres are listed on every page, so you can check the size for a specific setting.
How should I care for a loose stone?
For a custom-cut conversation, share your material, your idea and what matters most to you. The possibilities and any timing or price are discussed personally; sending an enquiry does not confirm a particular outcome.
Can you cut a stone for me?
Yes. Write to Pavel at info@nextlvlgems.com with the material, the shape and the size you have in mind.
Frequently Asked Questions
Orders
How do I buy a stone?
Add the stone to your bag and check out. You can pay by card, Apple Pay or Google Pay through Stripe. Every stone exists once, so the quantity is always one.
Where do you ship and what does it cost?
We ship worldwide with FedEx, and within the Czech Republic by Česká pošta. The shipping price is shown at checkout once you enter your address. Orders over €1,500 ship free.
Can I return a stone?
Yes. As a consumer in the EU you can withdraw from the purchase within 14 days of delivery without giving a reason. Write to info@nextlvlgems.com and we will arrange the return.
Gemstone Details
What information is listed for each stone?
Origin, carat weight, dimensions, cut, clarity and treatment, together with photographs and video of the actual stone. Nothing is retouched.
Are the stones treated?
Most of them are untreated. Where a stone has been heated or otherwise treated, it is stated on its page under Treatment.
Is each listing one specific stone?
Yes. You receive exactly the stone shown in the photographs and the video. Once it is sold, it is gone.
Products
Can I see more photos or video of a stone?
Yes. Write to info@nextlvlgems.com with the stone’s name and Pavel will send additional photos or a video.
Dimensions in millimetres are listed on every page, so you can check the size for a specific setting.
How should I care for a loose stone?
Keep it in its pouch, separately from other stones, and clean it with lukewarm water and a soft cloth. Ask us before using an ultrasonic cleaner.
Can you cut a stone for me?
Yes. Write to Pavel at info@nextlvlgems.com with the material, the shape and the size you have in mind.
Stay in the loop
Be the first to know about new gemstones joining our collection.
Stay in the loop
Be the first to know about new gemstones joining our collection.
Stay in the loop
Be the first to know about new gemstones joining our collection.