Reference updated: 24.06.2026

Return policy

For an order question or to discuss a return, contact Next Level Gems personally.

Questions About Returns

Contact info@nextlvlgems.com to discuss your order and the applicable terms.
Include the stone’s name or SKU and your order information when contacting us.
Keep your order details available.
If your enquiry concerns a custom cut, discuss the terms for that individual project before agreeing to proceed.

Return Process

Contact our customer support at info@nextlvlgems.com to initiate a return request.
Discuss the next steps with Next Level Gems before sending a stone back.
Ask about any applicable return shipping arrangements for your specific order.
Confirm how the stone should be sent before arranging a return shipment.

Refunds

Contact us about the individual order to discuss the applicable process.
Any refund arrangements should be confirmed with Next Level Gems for the specific order.
Ask about applicable shipping terms.

Exchanges

Each stone is individual. Contact us to discuss any request concerning an existing order.
Any proposed exchange depends on the particular order and available stones.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately with photos of the issue.
We will discuss the issue personally and confirm the next steps for that order.

Our website may contain links to third-party sites. We are not responsible for their privacy practices, and we encourage you to review their policies.

For any questions regarding our return policy, please contact us at: info@nextlvlgems.com